Interview Hospitable Leadership Athenas

Interview with speaker Laura de la Mar on Hospitality Leadership Published by speakers' bureau Athenas In a world where customer service and hospitality are increasingly important to a company's success, many organisations struggle to truly differentiate themselves. Despite good intentions and countless discussions, hospitality often remains a vague and difficult concept to define. Laura [...]

The secret of hospitality unravelled

Hospitality is the key to success for customer experience, customer satisfaction and loyalty and CX. Find out how to make an impact on customer experience with hospitality.

Hospitable Leadership

Leadership is the key to success for customer experience, customer satisfaction and retention of hospitable employees. Find out how to create a culture full of hospitality and become a magnet in this tight labour market.

What is Hospitable Leadership?

Have you ever wondered why some companies always top the rankings of best rated companies, receive excellent reviews and effortlessly attract and retain talented employees? Is it their efficient processes, beautifully designed buildings, or state-of-the-art products or services? Is it the companies with comprehensive KPI dashboards that constantly measure and adjust performance? Or [...]