Podcast #14 Sincere personal attention
n this episode, Laura de la Mar talks to Soraya Rooijackers about the essence of hospitality: genuine personal attention. Why...
Podcast #13 Empathy in language
In this episode, Laura de la Mar talks to Pauline Sterenborg about Empathy in language. Especially for our listeners in the...
Podcast #12 Selling hospitably
Selling hospitality - how do you do it? In this episode, Laura de la Mar talks to Marsha Dousi about what makes a...
Podcast #10 Work in progress
Is there still a future for physical shops due to the online retail rise? What profit points lie in the...
Podcast #9 Yes but I am already hospitable
This podcast episode is about the phenomenon of "Hospitality arrogance", where people already consider themselves very hospitable. A problem many hospitality leaders...
Podcast #8 Inner hospitality
How hospitable are you to yourself? How do you guard your boundaries in a hospitable way? Hospitality starts with being hospitable...
Podcast #7 Hospitable leadership
Hospitable leadership; what is it, why is it so important and what does it deliver? How do you create a hospitable...
Podcast #6 Charisma and charisma
Enhance your hospitality by working on charisma and your charisma! In this episode, Laura de la Mar talks to Marjon Beltman about...
Podcast #5 International hospitality
What can you learn from 25 years of international hospitality experience? What are the differences and similarities between nationalities and (corporate) cultures?In...
Podcast #4 Ambassadors of hospitality
A super effective method to grow hospitality in (medium) sized companies: ambassadors of hospitality. What are pitfalls and success factors?....
Podcast #3 Hospitable in challenging situations
In this episode, Laura de la Mar talks to Petra ten Hoor-Schmidt. Petra has vast experience as a hospitality trainer.Hospitality is fun and easy to...
Podcast #2 Hospitable care
In this episode, Laura de la Mar talks to Pauline Sterenborg. Pauline was a dentist for many years until osteoarthritis threw a spanner in the works. In...
Podcast #1 The secret of hospitality
In this episode, Johan Mulder talks to Laura de la Mar about the secret of hospitality. Because what is the secret of hospitality? Why...
Interview Hospitable Leadership Athenas
Interview with speaker Laura de la Mar on Hospitable Leadership Published by speakers bureau Athenas In a world where customer service and...
The secret of hospitality unravelled
Hospitality is the key to success for customer experience, customer satisfaction and loyalty and CX. Discover how to create a with hospitality impact...
Hospitable Leadership
Leadership is the key to success for customer experience, customer satisfaction and retention of hospitable employees. Discover how to create a culture full of...
What is Hospitable Leadership?
Have you ever wondered why some companies always top the rankings of best rated companies, receive excellent reviews...