Podcast #14 Sincere personal attention
n this episode, Laura de la Mar talks to Soraya Rooijackers about the essence of hospitality: genuine personal attention. Why do we seem to need this more and more and at the same time get worse at it? Find out how to apply this skill in communication and conversations. Listen to this and more in this episode.[...]
Podcast #13 Empathy in language
In this episode, Laura de la Mar talks to Pauline Sterenborg about Empathy in language. Especially for our listeners in health and social care. So do you have patients or clients dealing with stress, pain and anxiety? Then in this episode you are going to discover a new medicine: words as medicine. Listen to this and more [...]
Podcast #12 Selling hospitably
Selling hospitably - how do you do it? In this episode, Laura de la Mar talks to Marsha Dousi about what makes a salesperson hospitable and inhospitable and they share golden tips that you can apply immediately in practice. In the episode, we talk about: Hospitable selling training The key question game Connecting with Laura and Marsha? Laura's [...]
Podcast #10 Work in progress
Is there still a future for physical shops due to the online retail rise? What profit points are there in retail? And how hospitable is Belgium? In this episode, Laura de la Mar talks to Charlotte Cools about hospitality in retail. You can listen to this and more in this episode.In the episode, we talk about: [...]
Podcast #9 Yes but I am already hospitable
This podcast episode is about the phenomenon of "Hospitality arrogance", where people already consider themselves very hospitable. A problem many hospitality leaders run into when developing hospitality. 'Yes but, we are already hospitable, aren't we?' Laura de la Mar discusses this with Ilse de Krosse. What makes people put up resistance? What [...]
Podcast #8 Inner hospitality
How hospitable are you to yourself? How do you guard your boundaries in a hospitable way? Hospitality starts with being hospitable to yourself: inner hospitality. In this episode, Laura de la Mar talks to the expert and expert by experience about hospitality in relation to vitality: Rob Kemmeren of Hosvitality. In the episode, we talk about: The book "Hospitality Leadership" [...]
Podcast #7 Hospitable leadership
Hospitable leadership; what is it, why is it so important and what does it deliver? How do you create a hospitable role and what is the role of the leader? In this episode, Pauline Sterenborg talks to Laura de la Mar about her new book: "Hospitable Leadership". In the episode, we talk about: The book "Hospitable [...]
Podcast #6 Charisma and charisma
Enhance your hospitality by working on charisma and your charisma! In this episode, Laura de la Mar talks to Marjon Beltman about what charisma is, the relationship between charisma and hospitality. She also shares tips on how to exude more charisma. You can listen to this and more in this episode.In the episode, we talk about: The [...]
Podcast #5 International hospitality
What can you learn from 25 years of international hospitality experience? What are the differences and similarities between nationalities and (corporate) cultures? In this episode, Laura de la Mar talks to Jolanda Oudesluijs about her experiences and insights. You can listen to this and more in this episode.In the episode we talk about: The key question game International hospitality Do you want to [...]
Podcast #4 Ambassadors of hospitality
A super effective method to grow hospitality in (medium) sized companies: ambassadors of hospitality. What are pitfalls and success factors? In this episode, Laura de la Mar talks to Soraya Rooijackers about our wounds, experiences and success stories. You can listen to this and more in this episode.In the episode, we talk about: The key question game The "ambassadors of [...]
