Podcast #3 Hospitable in challenging situations

In this episode, Laura de la Mar talks to Petra ten Hoor-Schmidt. Petra has vast experience as a hospitality trainer. Hospitality is fun and easy when you have all the time and guests are relaxed and happy. But what if the steam is coming out of your ears?In this episode, Laura talks to Petra about her experiences as a hospitality trainer. [...]

Podcast #2 Hospitable care

In this episode, Laura de la Mar talks to Pauline Sterenborg. Pauline was a dentist for many years until osteoarthritis threw a spanner in the works. Instead of throwing in the towel, she picked herself up and is now a celebrated hospitality trainer, especially for the healthcare sector. In this episode, Laura and Pauline discuss the importance of hospitality in [...].

Podcast #1 The secret of hospitality

In this episode, Johan Mulder talks to Laura de la Mar about the secret of hospitality. Because what is the secret of hospitality? Why is one company hugely successful and another not? In which industries does it pay to bet on hospitality? How do you get started with hospitality? What are the preconditions and what [...]