In this episode Laura de la Mar with Pauline Sterenborg. Pauline was a dentist for many years until osteoarthritis threw a spanner in the works. Instead of throwing in the towel, she picked herself up and is now a celebrated hospitality trainer, especially for the healthcare sector.

In this episode, Laura and Pauline discuss the importance of hospitality in healthcare. What does it benefit the patient when the healthcare professional is hospitable?
As a healthcare professional, how can you be open to hospitality and pay genuine attention to patients?
How do words affect your perception? The heart of the healthcare professional is already right but what about your communication skills?

Among other things, this episode names Roos Schlicker's LinkedIn post about seeing the patient as a human being.
Find the Linkedin post here.

Pauline states that a patient is "already at 50% of his healing, if he has confidence in doctor, medicine, treatment plan". This percentage is cited in several medical studies, such as your can read in this article.

You can listen to this and more in this podcast episode. Have questions or want to talk further about this topic? Contact contact with us.