This podcast episode is about the phenomenon of "Hospitality arrogance", where people already consider themselves very hospitable. A problem many hospitality leaders run into when developing hospitality. 'Yeah but, we're already hospitable, aren't we?' 

Laura de la Mar discusses this with Ilse de Krosse. What makes people go into resistance? What do we see in practice and how can you reduce hospitality arrogance? 

In the episode, we talk about: 

• The book "Hospitable leadership"

• The book "The secret of hospitality" 

Then take contact with us.